Shipping policy

HAUNTLET

E-Commerce Shipping & Fulfillment Policy

Overview

Thank you for choosing Hauntlet. Because we utilize Shopify Collective to bring you a unique, carefully curated selection of independent products, our supply chain operates directly through our verified brand partner networks. This means your items are prepared, packed, and dispatched directly from individual designer warehouses rather than a single distribution terminal. Please review the logistical terms below to understand how your delivery will be handled.

1. Processing & Handling Windows

Our automated multi-supplier setup ensures that order routing happens instantaneously. However, standard handling time applies to each distinct warehouse:

  • Standard Handling: Orders are typically processed and handed over to logistics carriers within 1 to 3 business days from the initial purchase date.

  • Peak / Custom Orders: Order processing may take up to 5 business days as our independent partners handle artisanal or heavy items.

  • Weekend Notice: Orders submitted over weekends or observed national holidays are queue-processed on the subsequent business day.

2. Multi-Package & Split Shipments

Because your order may consist of products curated from different independent brand partners, split shipping is the standard protocol for multi-item checkouts.

Crucial Logistical Notice: If you buy a shirt from Partner A and an accessory from Partner B, they will travel from completely different geographic facilities. As a result:

  • Separate Deliveries: Your order will likely arrive in multiple separate boxes or mailers.

  • Staggered Timelines: Delivery dates may vary across your items depending on carrier route variables.

  • No Multi-Box Fees: You will never be penalized or charged extra for split packaging. Any tiered flat shipping rate selected at checkout covers the total multi-box journey completely.

3. Tracking & Carrier Notifications

Transparency is built directly into our customer account ecosystem:

  • Individual Tracking Links: As soon as an individual supplier prints your logistics label, Shopify pushes an automated update containing a dedicated tracking link (e.g., USPS, UPS, FedEx, or DHL).

  • Progressive Email Updates: If your order involves three independent warehouses, you will receive three distinct tracking numbers sent progressively as each package leaves its station.

  • Carrier Initialization Delay: Tracking links can take up to 24–48 hours to update active scanning milestones after the label is generated.

4. Shipping Rates & Service Tiers

Shipping options and baseline fee brackets are computed dynamically at your checkout window based on parcel dimensions, weight thresholds, and geographic destination zones. All transit quotes are independent of warehouse processing times.

  • Standard Transit: Standard domestic deliveries average 3 to 7 business days following carrier receipt.

  • Expedited Transit: Expedited routes slice transit to roughly 2 to 4 business days, though warehouse handling constraints remain unchanged.

5. Address Restrictions & Delivery Issues

Because shipping networks vary by supplier, please ensure your delivery variables conform to the following safety constraints:

  • Address Correctness: Ensure your input coordinates are fully verified and accurate. We cannot modify shipping paths once a third-party supplier sets the fulfillment status to active.

  • P.O. Boxes & APO/FPO: Certain heavier or custom supplier items cannot be routed to P.O. Boxes or military APO/FPO stations. If a conflict occurs, customer service will reach out to organize an alternative delivery address.

  • Stolen Packages & Delivery Disputes: Hauntlet is not liable for packages marked as successfully delivered by the carrier but reported missing by the recipient. We highly recommend monitoring tracking lines closely or utilizing secure drop locations.

6. Lost or Damaged Packages

If your tracking data stalls indefinitely (exceeding 14 business days without an active carrier update), or if a parcel arrives physically crushed or compromised, please contact us immediately using the Site Contact Form. Do not wait to alert us, as carrier claim windows are time-restricted. We will coordinate directly with our backend supplier to initiate a carrier investigation and process a replacement shipment or store credit.