Refund policy
Hauntlet Return Policy
Thank you for shopping at Hauntlet. Because we partner with independent brands and suppliers via Shopify Collective to curate our inventory, our return process routes directly through Shopify’s automated system to ensure your items get safely back to the correct supplier warehouse.
Returns Window
You have 30 calendar days from the date your item was delivered to request a return. To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition that you received it. It must also be in its original packaging with all tags intact.
How to Start a Return (Self-Serve Portal)
We do not accept returns sent back to us without a request. To start a return, please use our automated system:
-
Go to our store footer and click on Customer Accounts / Returns Portal.
-
Log in using the email address associated with your order.
-
Select the items you wish to return and submit the request.
-
Once approved, an automated prepaid return shipping label with the correct supplier's warehouse destination will be generated or emailed to you.
Exchanges
Shopify Collective does not support automated item-to-item exchanges across different suppliers. If you need a different size, color, or alternate product, please follow the return process above for a refund. Once your return is initiated, you can place a new order for the preferred item at any time.
Damages and Issues
Please inspect your order upon receipt. If an item is defective, damaged, or if you receive the wrong item, please initiate a return through the portal immediately and upload a photo of the issue so we can coordinate with our supplier to correct it for you right away.
Non-Returnable Items
Certain types of items cannot be returned. This includes custom products (such as special orders or personalized items), personal care goods (such as beauty products), and final sale/clearance merchandise. Gift cards are also non-returnable.
Refunds
Once the supplier receives and inspects your returned item at their facility, they will notify our system. Upon approval, your refund will be processed automatically, and a credit will be applied to your original method of payment. Please note it can take 5 to 10 business days for your bank or credit card company to process and post the refund.